Privacy Policy for MockExam CCNA
Effective Date: April 26, 2026
1. Introduction
Welcome to MockExam CCNA ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
2. Information We Collect
We collect information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the App.
- Account Information: We collect your email address, name, and profile picture (if provided via Google Sign-In) to manage your account and authentication via Firebase.
- Exam & Usage Data: We collect your mock exam scores, question progress, and general app usage to provide you with analytics and synchronized progress across devices.
- Payment Information: For our Premium subscriptions, payments are processed by Google Play Billing or Google Pay. We do not store or process your credit card details on our servers. We only store your subscription status.
3. How We Use Your Information
We use personal information collected via our App for a variety of business purposes described below:
- To facilitate account creation and logon process.
- To manage user accounts and synchronize exam progress.
- To verify and grant access to Premium features (Remove Ads & Unlock All Questions).
- To deliver targeted advertising to non-Premium users.
4. Third-Party Services & Advertising
We may share your information with third parties that perform services for us. These third parties include:
- Authentication & Database: Google Firebase, PowerSync, and Supabase/MongoDB.
- Advertising: We use Google AdMob (Mobile) and Google AdSense (Web) to serve ads. These services may use cookies, device identifiers, and similar technologies to collect data about your usage and serve personalized ads.
- In-App Purchases: Google Play Console.
5. Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Data Deletion & Retention
We respect your right to control your personal data. You may request the deletion of your account and all associated information at any time.
- How to request deletion: Please send an email to our support team at mockexamservice@googlegroups.com with the subject "Account Deletion Request". Please include the email address associated with your account.
- Processing time: Upon receiving your request, we will verify your identity and delete your data from our active databases within 7-10 business days.
- Data deleted: We will remove your email address, exam scores, study progress, and authentication records.
- Data retained: We may retain anonymized usage statistics that do not identify you personally, and any records required for legal or tax compliance (e.g., purchase history records as required by financial regulations).
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact the developer at:
Email: mockexamservice@googlegroups.com